Our Contact Details

You can contact us by any of the methods below or use our contact form

Got any questions?

83% of questions are answered by our online help desk

Customer Enquiries

If you have any questions regarding your quote or policy, please email us at enquiries@elifebeltinsurance.co.uk

Please remember to include your quote or policy number so that we are able to deal with your query as quickly as possible.

Our email helpdesk is open 8am - 8pm Monday to Friday.

Address

eLifebelt Insurance
MMT Centre
Severn Bridge
Aust
Bristol
BS35 4BL

Technical Helpdesk

If you are experiencing technical difficulties with the website and need assistance please phone 0845 219 0592 (lines are open Monday to Friday, 9am to 5pm)

Please note our calls are recorded for training or monitoring purposes.

Complaints

eLifebelt aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met, please contact complaints@elifebeltinsurance.co.uk or write to ‘The Customer Relations Manager’ at the address above.

If you remain dissatisfied with our response to your complaint you may refer the matter to the Financial Ombudsman Service at the address below:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Email: enquiries@financial-ombudsman.org.uk

To use their service you must be eligible and your complaint must be sent to them within 6 months of our final response letter. In general terms, you are eligible if you are a private individual (someone acting outside their trade, profession or business) or a commercial customer (including charities and trusts) with a group annual turnover of less than £1 million.

The Financial Ombudsman Service will only consider complaints after we have provided you written confirmation that our complaints procedure has been exhausted.

Please remember to include your quote or policy number, along with as much information as possible so that we are able to deal with your query as quickly as possible.

Marketing

For marketing enquiries only, please email marketing@egroupltd.co.uk

Notice to Third Parties

We will only discuss policy details with the policyholder, unless the policyholder has given us their permission for a Third Party to act on their behalf.